All prices are in Canadian Dollars. Taxes are applied to all Canadian orders according to province rules that you are in.
Dear Customer, if you can’t find a particular item on our website, it doesn't mean we don’t carry it. Please do not hesitate to send us your request, any time at email@example.com
On orders less than $150 before taxes, a standard shipping cost of $20 for anywhere in Canada.
On average it takes 72 hours to process your order before it can be shipped out.
We offer free shipping for orders over $150 before taxes. A flat-rate shipping fee of $20 (excluding tax) will be applied to orders under $150. Shipping fees are non-refundable.
When can I expect to receive my order?
We do our best to process and ship orders out as quickly as possible. However, due to an increase in online orders, it may take up to between 4 - 7 business days to receive your shipping confirmation with a tracking number for items that are in stock.
For items that are on a; customer order, back order and those that ship from our partners warehouse in the USA and Europe, order processing & shipping will take longer and at this time one of our Customer Service Representatives will contact with you to inform you of an approx shipping time within 3 bussiness days of the order being placed /received.
Orders placed worknwear.ca may be shipped by one or more carriers.
Once your order has shipped you will receive an email notifying you your order / part of your order has shipped. This email will contain your tracking number and a hyperlink to track your order.
Please select “track your order” for all carrier and shipping updates.
Why isn’t my tracking number working?
We assign a tracking number to your package when it is ready to be shipped. Once your package has arrived at the carrier’s sorting facility your tracking details will be updated. This may take up to 48hrs from the time your order leaves our facility. Please continue to track your order through the carrier’s website provided in your shipping confirmation email.
Will I receive all the items in my order at the same time?
We will always do our best to send items in one shipment. However, your order may arrive in multiple shipments, depending on where your items are located in our fulfillment network.
Do I need to sign for my order?
Yes, during this busy time, carriers will be requesting signatures for deliveries at the door. Carriers will not leave your order in your mailbox or by the door even if it is safe to do so.
When this is not possible, a notice card may be left at the address indicating the post office where you can pick up your order, or the carrier may attempt to redeliver your order.
If your order is showing as delivered and you have not received it, please contact the Customer Care team within 48hrs of your delivery status.
Why is my order being returned to sender?
There are a few reasons why your order may be returned to sender:
- The carrier is not able to confirm your shipping details
- The carrier was unsuccessful in their delivery attempt(s)
- Your package was not picked up from the post office within 15 days of delivery
Once your item has been successfully returned to sender. We will process it as a return, you will receive an email confirmation and a refund to your original form(s) of payment. Please note that processing a return can take up to 10 business days after arriving at our warehouse due to the impact of COVID-19 and an increase in the volume of returns.
Do you offer international shipping?
Please contact us by e-mail and we will try to accommodate your request. Additional shipping charge may be incurred depending on the order and location.
RETURNS & EXCHANGES
What is your return policy for online orders?
Work N Wear offers a 30-day return period for all purchases made online. Shipping fees are non-refundable. Online returns with a valid receipt can be made at any of our retail locations. Refunds on eligible items will be issued to the original form(s) of payment.
Please see below for instructions on how to make a return by mail.
Please note, purchases made between November 15th and December 29th will qualify for an extended holiday season exchange period valid until January 30th the in new year.
We will only accept returns on items that are in its original condition: unworn, unused, and unwashed with all the original tags intact. We do not accept returns or exchanges on gift cards, swimwear, undergarments, or products that are worn or have been damaged.
Clearance items are Final Sale and are not eligible for a Refund, Exchange, or Store credit.
How do I return an online purchase?
Online purchases can be returned / exchange instore at any of our retail locations or by mail within 30 days of receiving the item unless bought during our extended returns period.
When you are all set, just simply contact us by e-mail at firstname.lastname@example.org
Please provide your contact information with the order number. After that, our customer service representative will get in touch with you as soon as possible.
Customers are responsible for the return shipping costs when making a return by mail. As such, we recommend shipping with a courier that can provide tracking and insurance as Work N Wear is not responsible for lost packages.
Please note down your order number and reason why you are returning the product. In case of an exchange please let us know what size you need and leave the note in the package. Then, mail or courier your package to the following address:
WORK N WEAR,
UNIT 4 – 7701 WOODBINE AVE,
MARKHAM, ON L3R 2R4
Once the package arrives at our warehouse, we will ship out the item you require. You will receive tracking information once we ship it.
Once our warehouse team has successfully received and processed your return, you will receive an email confirmation and a refund to your original form(s) of payment. Please note that processing a return can take up to 10 Working days after arriving at our warehouse due to the impact of COVID-19 and an increase in the volume of returns.
Where's my refund?
Due to the impact of COVID-19 and an increase in the volume of returns, it may take up to 10 working days to process a return once our warehouse team receives it. Please note that all returns are quarantined for 3 days before being released to our team. We do not process returns over the weekend.
We will notify you when a refund has been issued, and it may take 2 to 4 business days for it to appear on your original form of payment. We apologize for the inconvenience and appreciate your patience.
An item is missing from my order. What should I do?
We may have sent your order in multiple shipments. To verify, please check the shipping confirmation email. The shipping confirmation will confirm which items you can expect to find in that shipment.
If an item is missing, please contact our Customer Care team within 48hrs of receiving your package. We will do our best to find a solution as quickly as possible.
I received a damaged item. What should I do?
If your item is damaged, please contact the Customer Care team within 48hrs of receiving your package. Please include your order number, a photo of the damaged product, and any other helpful details. We will do what we can to find the best solution. Instore returns / exchanges are at the discretion of the manager on duty. Please bring the damaged item, all packaging and receipt with you.
All products are covered by manufacturer's warranty. After inspection when a product is determined to be defective, we will gladly exchange it.
All footwear products are warranted against defects in workmanship and materials.
WORK BOOTS WARRANTY
Work N Wear honors a 90-day warranty on all footwear products, from the day of purchase.
(Unless other is specified by the manufacturer)
What is NOT covered:
- Comfort issues (unless outlined by manufacturer)
- Fit related problems once footwear has been worn outdoors.
- Daily wear & tear.
- Damage to laces.
- Extreme wear on the toes from using it as a tool (kicking / hammering)
- Heel separation.
- Excessive, inappropriate or abusive wear conditions.
- Damage due to lack of maintenance (cleaning and leather conditioning)
- Damaged by misuse, neglect, accident.
- Modification or unauthorized repair.
We deeply appreciate your understanding and cooperation. Thank you for your business.
WORK N WEAR.
rev 1st dec 2022