What is your return policy for online orders?
Work N Wear offers a 30-day return period for all purchases made online. Shipping fees are non-refundable. Online returns with a valid receipt can be made at any of our retail locations. Refunds on eligible items will be issued to the original form(s) of payment.
Please see below for instructions on how to make a return by mail.
Please note, purchases made between November 15th and December 29th will qualify for an extended holiday season exchange period valid until January 30th the in new year.
We will only accept returns on items that are in its original condition: unworn, unused, and unwashed with all the original tags intact. We do not accept returns or exchanges on gift cards, swimwear, undergarments, or products that are worn or have been damaged.
Clearance items are Final Sale and are not eligible for a Refund, Exchange, or Store credit.
How do I return an online purchase?
Online purchases can be returned / exchange instore at any of our retail locations or by mail within 30 days of receiving the item unless bought during our extended returns period.
When you are all set, just simply contact us by e-mail at email@example.com
Please provide your contact information with the order number. After that, our customer service representative will get in touch with you as soon as possible.
Customers are responsible for the return shipping costs when making a return by mail. As such, we recommend shipping with a courier that can provide tracking and insurance as Work N Wear is not responsible for lost packages.
Please note down your order number and reason why you are returning the product. In case of an exchange please let us know what size you need and leave the note in the package. Then, mail or courier your package to the following address:
WORK N WEAR,
UNIT 4 – 7701 WOODBINE AVE,
MARKHAM, ON L3R 2R4
Once the package arrives at our warehouse, we will ship out the item you require. You will receive tracking information once we ship it.
Once our warehouse team has successfully received and processed your return, you will receive an email confirmation and a refund to your original form(s) of payment. Please note that processing a return can take up to 10 Working days after arriving at our warehouse due to the impact of COVID-19 and an increase in the volume of returns.
Where's my refund?
Due to the impact of COVID-19 and an increase in the volume of returns, it may take up to 10 working days to process a return once our warehouse team receives it. Please note that all returns are quarantined for 3 days before being released to our team. We do not process returns over the weekend.
We will notify you when a refund has been issued, and it may take 2 to 4 business days for it to appear on your original form of payment. We apologize for the inconvenience and appreciate your patience.
An item is missing from my order. What should I do?
We may have sent your order in multiple shipments. To verify, please check the shipping confirmation email. The shipping confirmation will confirm which items you can expect to find in that shipment.
If an item is missing, please contact our Customer Care team within 48hrs of receiving your package. We will do our best to find a solution as quickly as possible.
I received a damaged item. What should I do?
If your item is damaged, please contact the Customer Care team within 48hrs of receiving your package. Please include your order number, a photo of the damaged product, and any other helpful details. We will do what we can to find the best solution. Instore returns / exchanges are at the discretion of the manager on duty. Please bring the damaged item, all packaging and receipt with you.