Returns & Exchanges

General Information

Dear Customer, if you can’t find a par cular item on our website or need to reach us at any me, you can do so using our web form here or email us at info@worknwear.ca
All prices are in Canadian Dollars. Taxes are applied to all Canadian orders according to province rules that the items will be shipping to.
We appreciate your understanding. Thank you for your business.

Return & Exchanges

Purchases may be returned by mail or at any Work N Wear store location with a with a valid receipt within 30 days of receiving the item. Shipping fees are non-refundable. We do not accept returns or exchanges on gift cards, clearance and final sale items, swimwear, undergarments and products that have been worn or have been damaged. Items must be in their original state: unwashed, unworn, unaltered, scent free and must have all tickets and tags a attached.

Purchases made between November 15th and December 31st, qualify for an extended holiday season exchange period valid until January 30th the in new year. Refunds on eligible items will be issued to the original form(s) of payment.

Customers are responsible for the return shipping costs when making a return by mail. As such, we recommend shipping with a courier that can provide tracking and insurance as Work N Wear is not responsible for any lost packages.

How long do I have to make a return?

Purchases can be returned or exchanged in store or by mail within 30 days of receiving the item, unless bought during our extended returns period.

How do I return an online purchase?

To initiate a return, contact us by e-mail at returns@worknwear.ca Provide us with your complete contact and order information and one of our customer service representatives will get back to you with instructions on how to proceed within 48hrs.

Where is my refund?

It may take up to 5 working days for our warehouse team to process a return. We do not process returns over the weekend. Refunds should reflect on your original mode of payment within 4 days of receiving your refund notification.

I have a missing or damaged item. What should I do?

We may have sent your order in multiple shipments. To verify, please check your shipping confirmation on email to know which items you can expect in any shipment.

If an item is missing, please contact our customer care team within 48hrs of receiving your package and we will get back to you with a solution.

If your item is damaged, please contact our customer care team within 48hrs of receiving your package. Please include your order number, a photo of the damaged product, and any other helpful details and a representative will get back to you with a solution.

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