Orders are shipped anywhere in Canada with the following carriers: Canada Post, UPS, Purolator and ICS.

Once you receive shipping confirmation, it will include your order's shipment tracking link. Please use unique link sent to you to track your package's status and shipping time.

We will always do our best to send items in one shipment. However, your order may arrive in multiple shipments, depending on where your items are located in our fulfillment network.

At times due to certain circumstances, carriers will request signatures for certain flagged deliveries. Carriers will not leave your order in your mailbox or by the door, even if it is safe to do so. A notice card may be left at the address indicating the post office or pick-up location on or the carrier may a empt to redeliver your order.

Your package may have been dropped somewhere other than where one would expect it. Please check all your immediate surroundings and neighbors. Carriers at times mark packages as delivered yet they don’t drop them right away. Please allow till end of day to receive your package.

If you do not receive your package, please contact our customer care team within 48hrs of your delivery status.

There are a few reasons why your order may be returned to sender:

• Your address was incomplete.
• The carrier was unsuccessful in their delivery attempt(s)
• Your package was not picked up within 15 days of a notice card being served.

Once your package has been successfully returned to us the sender, we will treat and process it as a return.