General Information
Dear Customer, if you can’t find a particular item or need to reach us at any moment, you can do so by using our
web form or sending an email to info@worknwear.ca
All prices are in Canadian Dollars and taxes are applied to all orders as per provincial tax regulations the items are shipping to.
We appreciate your understanding and Thank you for your business.
Shipping
We do our best to process and ship orders out as quickly as possible. All successfully authorized and in-store stocked orders received before noon Eastern Time on a business day may be shipped on the same or next day. It may take up to 4 business days to receive your shipping confirmation.
At times we fulfill orders with items from more than one location, regardless of the number of shipments you receive, you'll only be charged the amount that was originally authorized when you placed your order. You will be charged for each item as it's shipped.
For items that are; a special order, on back order and those that ship from our partner warehouses in the USA and Europe, order processing & shipping times will be longer and a customer service representative will contact you with approx shipping times within 3 business days of the order being received.
Where and how do we ship?
Orders are shipped anywhere in Canada with the following carriers: Canada Post, UPS, Purolator and ICS.
How long before I get my order?
Once you receive a shipping confirmation email, click the track my package link there in, to track your package's current status and shipping time.
Will I receive all my items the same me?
We will always do our best to send items in one shipment. However, your order may arrive in multiple shipments, depending on where your items are located in our fulfillment network.
Do I need to sign for my order?
At times due to certain circumstances, carriers will request signatures for certain flagged deliveries. Carriers will not leave your order in your mailbox or by the door, even if it is safe to do so. The carrier will attempt to redeliver your package or a notice card may be left behind indicating a pick-up location.
My order shows delivered yet I didn’t receive it – What do I do?
Your package may have been dropped somewhere other than where one would expect it. Please check all your immediate surroundings and neighbors. Carriers at times mark packages as delivered yet they don’t drop them right away. Please allow till end of day to receive your package.
If you still do not receive your package, please contact our customer care team within 48hrs and they will help track down your package.
Why is my order being returned to sender?
There are a few reasons why your order may be returned to sender:
- Your address was incomplete.
- The carrier was unsuccessful in their delivery attempt(s)
- Your package was not picked up within the time frame mentioned on the notice card.
Once your package is successfully returned to the sender, we will treat and process it as a return and process a refund.
Please note: shipping charges are non-refundable.



